Check your version
These instructions cover the upcoming typed-only version 1.100.0, which is being prepared for App Review and is not yet publicly released. Version 1.23.0 has a different recording workflow; its privacy policy remains available. For either version, preserve the installation and do not send health content when contacting support.
Before you contact support
- Do not delete or reinstall VisitRelay while missing work is being assessed.
- Note the VisitRelay version, iOS version, device model, approximate time, and the stage that failed.
- In VisitRelay, open Settings → Preview content-free diagnostic.
- Do not include retained legacy audio or transcripts, medication wording, a clinician name, patient identifier, screenshot, document, backup file, or backup password.
Start here
Typed Visit Mode is not saving
Keep the visit screen open and look for a save error. Do not delete or reinstall the app while work is being assessed.
A draft is unavailable
Your original typed notes remain the source of truth. If prompted, choose manual or deterministic organisation, then review every draft item before confirming it.
VisitRelay was interrupted
Reopen the unfinished visit. Completed protected typed checkpoints remain available for local recovery.
A reminder did not appear
The saved date remains in Today. Check notification permission, Focus, and lock-screen settings, then edit the follow-up to retry.
A medication snapshot looks stale
“Last changed or checked” reflects only your edit or explicit recheck. Compare every line with current labels and your care team.
Sharing looks too detailed
Return to the exact preview and deselect items. Medication inclusion in visit-preparation handoffs is off by default.
Saved work looks missing
Check Today for interrupted or overdue work and Visits for the saved record. Do not reinstall the app; reopening can recover protected checkpoints.
A document or PDF failed
Confirm the original still opens, has finished downloading, and is a supported PDF, JPEG, PNG, or HEIC within the displayed limits. Never send the file to support.
Backup or restore failed
Do not send the .visitrelay file or password. Reopen the app after an interruption; VisitRelay verifies an archive before replacing current local data.
Deletion looks incomplete
Reopen the relevant screen and verify the item is gone. Contact support immediately if VisitRelay reported success but private content or an owned alert remains.
Privacy-safe diagnostic
In VisitRelay, open Settings → Preview content-free diagnostic. It contains app and device capability plus broad count buckets—not exact record counts, names, visit text, tasks, medication wording, document names, retained legacy transcripts, or retained legacy audio.
VisitRelay does not upload this report. You inspect it and choose a destination through Apple’s Share Sheet.
Protect your local data
- Do not delete or reinstall the app while missing work is being assessed.
- Create a password-encrypted backup from Settings before major device changes.
- Keep the backup file and password separately; VisitRelay cannot recover the password.
Contact
Email rhantho@gmail.com with only the content-free details above. Put PRIVACY in the subject if data appeared outside the place you expected or deletion was reported as complete when it was not.
Email is opened only when you choose the link; VisitRelay does not send a support request automatically. Read the privacy policy before contacting support.
Urgent care
VisitRelay is not an emergency or medical-advice service. Contact the appropriate clinician or emergency service for urgent care decisions.